frequently asked questions
J.Reneé Shoes strives to give you the
highest level of customer service.
Please peruse our FAQs.
Is your site secure?
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name and address, so that it cannot be read over the internet.
My credit card was declined, what can I do?
In the event that your credit card was declined you will need to contact your financial institution to determine the cause. If your BILLING address is not entered correct – your credit card will be declined.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express and Discover. We are unable to accept cash, checks or any other form of payment.
Can I get a printed catalog?
A printed catalog is not available. Our current collection can be viewed online.
The information we collect may be used in the following ways:
- Deliver merchandise and services that you purchase online
- Confirm orders you place
- Prevent fraud and bill you for your purchases
- Answer your customer service inquiries or requests
- Comply with valid legal procedures, requirements, regulations or statutes
We do not share your information with any other outside companies.
We do not store your credit card information.
There is a problem with my order.
Please go to “Contact US” and fill out a Customer Service ticket. Your e-mail will be responded to promptly during normal working hours. After hours and weekends will be answered promptly the next business day.
I do not have internet access to place my order?
Please Call: 1-(877) 889-0614
What is your return policy?
We appreciate your business & hope that you are happy with the item(s) you have selected. If you are not satisfied with your purchase simply return within 30 days of the shipping date on your invoice for a refund.
- We do not refund original shipping or return shipping charges.
- A UPS return label may be downloaded from our website. A %6.00 return shipping fee will be deducted from your credit card should you use this label. (if you choose to not use our return label, we encourage using a shipper that offers package tracking. We are not repsonsible for return items lost in shipping.)
- Items returned must be in their original packaging & saleable condition(we recommend trying your new shoes on a carpeted floor to prevent scratching on the sole) in order to receive credit.
- Returns should be sent via a shipper that offers tracking(i.e. UPS or USPS). We are not responsible for any return items lost in shipping.
- For exchanges, your credit card will be authorized & charged as a new transaction when your order/exchange item(s) are processed & shipped.
- Once your product is received, the credit for the returned item(s) will be credited to your credit card. The availability of funds to your account may depend upon the amount of time it takes your bank to clear the funds(often up to 3 days).
- We do not repair, replace or refund claims for merchandise not purchased on our website. Any claims must be handled with the store where the shoes were purchased in accordance with their store’s return & refund policies.
Returns or exchanges will not be accepted after 30 days.
How do you ship?
We ship exclusively via UPS.
When will my order ship?
Orders received before 1:30 pm Central Standard Time (Monday thru Friday) should ship the same day. Orders received after 1:30 pm Central Standard Time should ship the following business day. We ship from Carrollton, TX 75007
How long will it take for my order to get here?
It usually takes 3 to 4 business days after an order is shipped to arrive at its destination. Look at UPS’s map for more information. If you need the package sooner we also offer 2-Day and overnight shipping.
How much does shipping cost?
Shipping charges are non-refundable and calculated at the time of your order.
The number of pairs in your order and your location will determine the shipping cost. We charge actual UPS shipping charges.
Do you ship outside the United States?
We currently do not ship internationally. We apologize for this inconvenience.
How can I find a store near me that carries J.Reneé shoes?
My question wasn’t answered here!
If you have any other questions regarding our website please feel free to contact us.