J.Reneé Shipping and Returns
How do you ship?
We ship exclusively via UPS.
When will my order ship?
Orders received before 1:30 pm Central Standard Time (Monday thru Friday) should ship the same day. Orders received after 1:30 pm Central Standard Time should ship the following business day. We ship from Carrollton, TX 75007
How long will it take for my order to get here?
It usually takes 3 to 4 business days after an order is shipped to arrive at its destination. Look at the UPS map below for more information. If you need the package sooner we also offer 2-Day and overnight shipping.
How much does shipping cost?
Shipping charges are non-refundable and calculated at the time of your order.
The number of pairs in your order and your location will determine the shipping cost. We charge actual UPS shipping charges.
Do you ship outside the United States?
We currently do not ship internationally. We apologize for this inconvenience.
The following return policy applies only to orders purchased at www.jrenee.com.
We appreciate your business & hope that you are happy with the item(s) you have selected. If you are not satisfied with your purchase simply return within 30 days of the shipping date on your invoice for a refund.
- We do not refund original shipping or return shipping charges.
- Items returned must be unworn, in new condition and in original box. We recommend trying your new shoes on a carpeted floor to prevent scratching of the soles.
- Please include a completed return form or packing list that was enclosed with your shipment.
- Please download a prepaid return label from the link below. A $6.00 return fee will be deducted from your refund. You may choose to return purchase via another shipping method. Follow the return instructions included in your original shipment.
- Return Label Printing
- Once your product is received, the credit for the returned item(s) will be credited to your credit card. The availability of funds to your account may depend upon the amount of time it takes your bank to process the credit. This can often be up to three days.
- We do not repair, replace or refund claims for merchandise not purchased on our website. Any claims must be handled with the store where the shoes were purchased in accordance with their store’s return & refund policy.
If you have any questions or if we can assist you in any way, please feel free to contact us at 1-877-889-0614 or go to contact us. Our office hours are Monday – Friday, 9am-4:30pm cst.
Returns or exchanges will not be accepted after 30 days.