Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name and address, so that it cannot be read over the internet.My credit card was declined, what can I do?
In the event that your credit card was declined you will need to contact your financial institution to determine the cause. If your BILLING address is not entered correct your credit card will be declined.What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover and PayPal. We are unable to accept cash, checks or any other form of payment.
A printed catalog is not available. Our current collection can be viewed online.
Please go to Customer Service and fill out a Customer Service ticket. OR call us at 1-855-598-3810. Our business hours are M-F 9:00-4:30 CST. Customer Service tickets are answered ASAP many times after hours.
Orders received before 1:30 pm Central Standard Time (Monday thru Friday) should ship the same day. Orders received after 1:30 pm Central Standard Time should ship the following business day.How much does shipping cost?
Shipping charges are non-refundable and calculated at the time of your order. The number of pairs in your order and your location will determine the shipping cost. We charge actual UPS shipping charges.How do you ship?
We ship exclusively via UPS for domestic orders and via iGlobal for international orders.
You have 30 days from the time you receive your items to decide if they are right for you. We suggest promptly (within 1 week) trying on shoes indoors and on a carpeted area, taking care not to step on dirty surfaces. Try them on in the evening (feet tend to swell throughout the day depending on your activity level) for proper fit and comfort level. You may return your merchandise in the original packaging for any reason as long as the original purchase was made on https://www.jrenee.com/ and the shoes are UNWORN. We will not accept items that show signs of being worn. Refunds will be credited to the original form of payment. Use of coupons will be forfeited from your order. Once the return has been processed, you will receive a return email confirmation. Please allow 10-14 business days for the credit to show on your statement.
Please Note: We cannot process returns for purchases through other retailers.
Final Sale Items: We are unable to accept returns on any items marked as Final Sale
J. Renee guarantees against manufacturer's defects within 60 days of purchase. Regular wear and tear does not qualify. If you feel the shoes are defective and were purchased from this website, please call us at 1-855-598-3810 or email us at [email protected].Exchanges
We are unable to offer exchanges. If you would like the same shoe in another size or style, simply place a new order. Send back the shoes you want to exchange as a return and you will receive a full refund in accordance with our return policy.How to make a Return
Step One: Fill out the return portion of the form included in your original shipment with your order number and reason for return.
Step Two: Repackage your unworn merchandise in its original packaging and include the completed form.
Step Three: For domestic returns click the following link to print a UPS Return Label: Step Four: Affix the prepaid label to the outside of your box and ship via UPS. A $7.95 per order fee will be deducted from your refund for postage back to the warehouse.
If you choose to use an alternate carrier, mail to the following address:
J.Renee Group Returns
1445 Bradley Lane, Suite 105
Carrollton, Texas 75007
Please note: Return shipping costs are the customer's responsibility if an alternate carrier is used. We cannot accept C.O.D. packages. We recommend that you send your return via insured parcel post or other traceable method. J. Renee is not responsible for returns until they are received in our warehouse. Customers are responsible for the safe return of merchandise.
We understand that shipping an item back to your seller can be expensive. Customers who have used PayPal for purchases may qualify for PayPal program called Return Shipping On Us that reimburses your return shipping costs. Please review the Terms And Conditions of the program to see if you're eligible.
Return Shipping on Us is available to customers who have Activated The Service and have a qualifying transaction on their PayPal account. This service is free and applies to physical, tangible goods where the return does not violate the seller’s condition of sale.
International returns (orders placed outside of the U.S.) are not eligible for a refund on taxes, shipping, or any additional fees.
If you have any other questions regarding our website please go to Customer Service and fill out a Customer Service Ticket.