We offer US sizes Narrow (7-9), Medium (5-13), Wide (7-13), and Wide Wide widths (7-13). Some widths only available on select styles. Half sizes are also available from 5.5-10.5. There is a link to a Fit and Sizing Info chart on each product’s page with additional instructions on sizing, as well as guidance on width and how to measure your feet.Do you offer shoes for wider feet?
We offer Wide width in most styles and Wide Wide in select styles. When browsing, filter by width to see what is available.The model/color/size I want isn’t available, what can I do?
On the product’s page, select the width and size you’re interested in. If it’s out of stock, a “Notify Me When it’s Available” button will appear. Click this to sign up for an alert if that product comes back in stock. Please note that it may not be restocked, even if you sign up for an alert.Are the colors of the shoes displayed accurately on the website?
We do our best to portray our shoes as accurately as possible in our photography. Despite these efforts, discrepancies can still occur and can be due to a number of factors such as your monitor’s display settings and individual perception of color. Should you have any questions about shoe color, please contact us.How often do you add new styles?
New arrivals come in seasonally. Sign up for our email list or text SHOES to 28798 to sign up for text message alerts and be notified of new arrivals.Do the shoes come with a warranty?
We guarantee against manufacturer's defects within 60 days of purchase. Regular wear and tear does not qualify.Can I get a printed catalog?
A printed catalog is not available. Our current collection can be viewed online.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name and address, so that it cannot be read over the internet.My credit card was declined, what can I do?
In the event that your credit card was declined you will need to contact your financial institution to determine the cause. If your BILLING address is not entered correct your credit card will be declined.What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover and PayPal. We are unable to accept cash, checks or any other form of payment.
Orders received before 1:30 pm Central Standard Time (Monday thru Friday) should ship the same day. Orders received after 1:30 pm Central Standard Time should ship the following business day.How much does shipping cost?
Shipping charges are non-refundable and calculated at the time of your order. The number of pairs in your order and your location will determine the shipping cost. We charge actual UPS shipping charges.How do you ship?
We ship exclusively via UPS for domestic orders and via iGlobal for international orders.How do I track my order?
Your shipping confirmation email will contain a link to track your shipment. This link will include carrier details such as the tracking number. If you do not see this email in your inbox, make sure to check your spam or junk folders.How does UPS Surepost® shipping work?
SurePost® is a UPS service that allows for more flexibility in delivery, where UPS transports the package as close to the final destination as possible. In some cases, they are able to make direct delivery. However, if the destination is not accessible, not serviceable by UPS or not convenient on the UPS driver's daily route, it will be tendered to USPS to coordinate final delivery to you.
How to track UPS Surepost®
Your order will start off as a UPS parcel. Your shipping confirmation email will contain a UPS tracking number for your order (that starts with “1Z”). If UPS makes the delivery, this is the tracking number you use to track your order. If the package is handed off to USPS for final delivery, your UPS tracking page will contain an additional USPS tracking number (titled “Postal service tracking ID”) See below.
You have 30 days from the time you receive your items to decide if they are right for you. We suggest promptly (within 1 week) trying on shoes indoors and on a carpeted area, taking care not to step on dirty surfaces. Try them on in the evening (feet tend to swell throughout the day depending on your activity level) for proper fit and comfort level. You may return your merchandise in the original packaging for any reason as long as the original purchase was made on https://www.jrenee.com/ and the shoes are UNWORN. We will not accept items that show signs of being worn. Refunds will be credited to the original form of payment. Use of coupons will be forfeited from your order. Once the return has been processed, you will receive a return email confirmation. Please allow 10-14 business days for the credit to show on your statement.
Please Note: We cannot process returns for purchases through other retailers.
Final Sale Items: We are unable to accept returns on any items marked as Final Sale
J. Reneé guarantees against manufacturer's defects within 60 days of purchase. Regular wear and tear does not qualify.Exchanges
We are unable to offer exchanges. If you would like the same shoe in another size or style, simply place a new order. Send back the shoes you want to exchange as a return and you will receive a full refund in accordance with our return policy.How to make a Return
Step One: Fill out the return portion of the form included in your original shipment with your order number and reason for return.
Step Two: Repackage your unworn merchandise in its original packaging and include the completed form.
Step Three: For domestic returns click the following link to print a UPS Return Label: Step Four: Affix the prepaid label to the outside of your box and ship via UPS. A $7.95 per order fee will be deducted from your refund for postage back to the warehouse.
If you choose to use an alternate carrier, mail to the following address:
J.Renee Group Returns
1445 Bradley Lane, Suite 105
Carrollton, Texas 75007
Please note: Return shipping costs are the customer's responsibility if an alternate carrier is used. We cannot accept C.O.D. packages. We recommend that you send your return via insured parcel post or other traceable method. J. Reneé is not responsible for returns until they are received in our warehouse. Customers are responsible for the safe return of merchandise.
International returns (orders placed outside of the U.S.) are not eligible for a refund on taxes, shipping, or any additional fees.
Sign up for our email list to be notified of upcoming events and offers. We occasionally do special promotions such as early sales event access for past purchasers, as well as “save the date” reminders before major sales events. Before using any promotional code, be sure to check our terms and conditions for specific guidelines and restrictions.How often do you add new markdowns?
We do not have a specific markdown schedule, but we encourage you to check the site regularly to see if your favorites have been recently marked down.Final Sale items
For products designated “Final Sale”, returns and exchanges are not eligible.Promotional Codes and Discounts
Before using any promotion, be sure to check our terms and conditions for specific guidelines and restrictions. Valid promo codes must be applied at checkout to receive discount. Promo codes cannot be combined. Online offers have no cash value and are not redeemable for cash. Promo codes cannot be applied retroactively after purchase. Credit is not issued for promo codes that were not applied at checkout. If you are having difficulty applying a promo code, please contact us. Our phone agents are available M-F 9:00-4:30 CST. Customer Service tickets are answered ASAP after these hours. Please do not submit multiple tickets as that may delay a response. Promotional pricing during sales events is valid only during those events and may not be applied towards past or future purchases.